If you have a promotional code you need to enter it in the "Do you have a promotional code?" Box. You can find this to the right of your first product on the Shopping Basket page, before proceeding to the checkout. When you press apply the total cost of your order will automatically be updated. Is you're item in the sale? The majority of our promo codes are valid on full priced items only. Still having problems? please email the details to customerservice@sosandar.com and one of the team will investigate for you