How do I return an item? 30 August 2023 15:01 Updated Our returns are now paperless. See our Returns page for further details and a step-by-step guide. Related articles I have generated a return, however have not received my returns label, what shall I do? Do I have to pay the postage charge for returning my item/s? What is your returns policy? I don't have a smart phone to use paperless returns, what do I do? I don't have a smart phone or printer, what do I do?