Stores
- How do I find your new stores?
- Can I Click & Collect to a store?
- Where can I spend a Sosandar Gift card?
- Am I am able to buy online and return to a sosandar store?
- What should I do if an item develops a fault?
- Am I able to purchase from a store and return it online?
Refunds
Placing an Order
- Can I cancel my order?
- Can I make changes to my order?
- Do I need to create a sosandar account to place an order?
- How do I change my account details?
- How do I use a promotional code?
- How does the shopping basket work?
Delivery
- Do I pay a delivery cost for each item?
- How long will it take to receive my order?
- Is a signature required on delivery?
- My order hasn't arrived, what do I do?
- What do I do if the tracking states delivered but I haven't received my order?
- What do I get as a Delivery Pass customer?
Returns
- Do I have to pay the postage charge for returning my item/s?
- How do I return an international order?
- How do I return an item?
- I don't have a smart phone or printer, what do I do?
- I don't have a smart phone to use paperless returns, what do I do?
- I have generated a return, however have not received my returns label, what shall I do?
Payments
- Am I charged for items as soon as I order them?
- How can I pay for my order?
- How do I use a Gift card code?
- How do I use a promotional code?
- How safe is shopping online?
- I've placed an order and forgot to use my promotional code, can you refund me the difference?\
Product Information
International Orders
- How do I return an international order?
- How long will my order take to arrive?
- What does it cost to return an international order?
- What does it cost?
- What payment methods do you accept?
- Where do you deliver to?
The Sosandar App
Promotional Codes
- Can I use a promotion code and gift card code on the same order?
- Can I use multiple promotion codes on one order?
- How do I use a promotional code?
- I've placed an order and forgot to use my promotional code, can you refund me the difference?\
- My code is not working. Why?
- Will my discount code work on the app?